As a leader you have a lot of context into the business. With that comes the reality of you get to see and feel a lot of frustrations, annoyances and general nonsense. It’s important to know that MOST of that is out of your control.
As a leader, your people will feel their own levels of frustration and annoyances…and they will want you to get involved. With all these things swirling, it can feel like you need to engage. I am not discouraging from engaging in areas you can actually control, but if it’s out of your control, it’s better to coach them through their feelings and help them process/deal with it as opposed to fighting a battle you can’t win or impact.
That doesn’t mean don’t try to solve pain, it means build relationships across and throw ideas/plans out to help. The point is not to burn energy on things that you can’t control and certainly don’t make promises to your people you can’t keep. Be honest, tell them you will try and then put out feelers. If it doesn’t pan out, move on and help them work through their emotions instead of hoping for change in a specific area.
I hope this is helpful, thanks for being here! Reach out for questions or comments!
