Whether you are a new leader or a seasoned leader, there are going to be times when things just go bad. It can mean a lot of things, but as a leader, it’s important not to jump to conclusions.
Most of the time, when things go bad, it’s just a fluke. It’s something that happened, that no one predicted, and it hurt. Whether that is a missed deadline, a failed launch or a bad strategy…they all started with the best intentions. So how do you respond when this happens?
It’s up to you as a leader to not make brash decisions. You need to evaluate the situation and decide whether the issue was preventable, has happened before or was truly just a perfect storm of crap that lead to a bad outcome. If it was preventable, take that learning and make sure there is process to avoid it in the future. If it has happened before, understand what about the process change from before (if it happened) allowed for this to happen again. If it was just a fluke, perfect storm…there is probably nothing you need to do. Use your energy where you can make actionable difference, every issue doesn’t require attention.
If through your digging and research you find that a single resource or team is the root cause of multiple similar issues…then perhaps it’s time to take action to put coaching place or get HR involved. Whathever the outcome, it’s on you to understand what happened and act accordingly.
I hope this is helpful, thanks for being here! Reach out for questions or comments!
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