Difficult conversations are the worst part of leadership, but they are also the most important conversations you will have in your career. It’s imperative that you do your best to make the conversation as effective and helpful as possible to the person on the receiving end. That sounds pretty straightforward, but what about when things go wrong?
Whether it’s the persons final conversation before being walked out or it’s someone you are trying to coach back into solid standing, there will be times where the conversation goes off the rails. When that happens it’s up to you as the leader to keep it moving forward in a positive and effective directions. Don’t get caught up in the moment, regardless of what they say. You are the person giving them this difficult information, it’s natural for them to respond negatively.
The key is to stick to the plan, keep your emotions in check and finally remember that you are there to help. Do that and even when things go sideways, you will be able to keep it professional and effective, while also being human.
I hope this was helpful! Thanks for being here! Take care!
